Please visit your library branch's website for the latest curbside service hours for holds and printing. Call us or contact us at http://athenslibrary.org/homepage/regional-information/contact-us if you have any questions regarding library service during this time. For more information about the libraries' phased re-entry plans, please click here  

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FAQs

Library Services FAQs

Library Services FAQs

Tutorials & How-tos

*Forthcoming

Curbside Holds

  • I received notification that I have holds available. How can I pick those up?
    • Curbside holds pickup is available at the Athens library Monday-Thursday from 10 a.m.-7 p.m., and Friday-Saturday from 10 a.m.-2 p.m. Branch hours may vary; please check your local branch's website for hours.
    • To use curbside service, come to your library during curbside hours and call the number posted from the parking lot. A staff member will get your card number and check out your items, and then will put them on a table outside the library for you to pick up.
  • I don't have a cell phone. How can I pick up my holds?
    • Call your library during the pickup hours, and a staff member will arrange a time for you to pick up your materials.
  • How long will my holds be available to pick up?
    • We will keep your items available for 2 weeks after you are notified.

Databases/GALILEO

  • What is the GALILEO password?
    • Please contact us using this form, contact us via the Chat service, reach out through social media, or call us Monday - Thursday from 9 a.m. until 7 p.m., Friday from 9 a.m. until 5 p.m., and Saturday from 10 a.m. until 2 p.m. to get the current GALILEO password. You may also access GALILEO through your PINES account.
    • For additional information on how to access GALILEO, please visit the GALILEO help page: GALILEO at Home
  • I read that Ancestry Library Edition was available from home. How do I do this?
    • Ancestry Library Edition is offering temporary remote access for library patrons. To use it, go to the library’s Online Library page here http://athenslibrary.org/online-library and click on the Ancestry icon. Enter the GALILEO password when prompted.
  • I read that the Library offers access to The New York Times. How do I do that?
    • To access The New York Times, go to http://www.athenslibrary.org/online-library/magnews/new-york-times
    • Click "Access from Outside the Library,"  and enter the GALILEO password.
    • The next screen is the redemption code from the NYT. Click on Redeem. You'll be taken to a page from the NYT, where you'll enter your login information or register for an account. The code is good for 24 hours.

Digital Access Card (Library Card)

  • I don’t have a library card. How can I access online materials?
    • You can sign up for a digital-only library card and take advantage of everything on our website, including our downloadable collection of digital eBooks, audiobooks and magazines.
    • Follow this link to the signup page. You must include your email address on the application. Digital access card application.
  • Can I use my digital access card for curbside service?
    • Yes. To do this, send a picture of your photo ID to This email address is being protected from spambots. You need JavaScript enabled to view it. along with your library card number, and your account will be updated. When you pick up items during curbside hours, your physical card will be given to you.
  • When the library reopens, can I check out other library materials with this account?
    • Yes. After the library re-opens, visit your home library location with a photo ID, and the staff will give you the physical card. You will then have full access to all library materials.

Donations 

  • Is the library accepting book/DVD/magazine donations?
    • No, at this time we are not accepting any donations of any materials.

eBooks

  • Does the library offer digital books? 
    • Yes. The library offers downloadable ebooks, audiobooks and magazines through RBdigital, as well as ebooks and audiobooks for kids through eReads Kids and TumbleBooks.
  •  Can I return ebooks early?
    •  Yes! In fact, we encourage you to return items that you’ve finished so another patron can check them out. To return items, go to your Checked Out items screen and click the small X on the item you wish to return.
    • rbDigital
      • How can I access RBdigital?
        • Go to the RBDigital site https://athensga.rbdigital.com/ and select Register. Fill out the information to create your account. It requires a library account, so if you don’t have one, please fill out the form to apply for a digital access card. Please note the RBDigital account is separate from your PINES account
      • I’m getting an error message when creating my RBdigital account. What can I do?
        • Your PINES account may be expired. Please contact the library using this form, use our chat service, or call Monday-Thursday from 9 a.m. until 7 p.m., Friday from 9 a.m. until 5 p.m., and Saturday from 10 a.m. until 2 p.m. so that we can check your account.
      • Where can I find the app for rbDigital?
        • RBdigital apps are available for download for Kindle Fire, Android and Apple devices. You can find the app by searching your app store or follow the links on this page: https://athensga.rbdigital.com/help/support
    • eRead Kids
      • How do I access eRead Kids?
        • Follow this link to the eRead kids page. To login in, enter your PINES card number and PINES account password.
      • Is there an app for eReads Kids?
      • I don’t know my password to log in to eRead Kids.
        • The login for eRead Kids is the same as your login to PINES. If you do not know your PINES password, try entering the last four digits of the phone number on your account. If that does not work, you can reset it on the PINES login screen, or email us using this form.
      • I’m getting an error message when creating my eRead Kids account. What can I do?
        • Your PINES account may be expired. Please contact the library using this form or contact us via the Chat service so that we can check your account.
    • TumbleBooks 
      • What is TumbleBooks?
      • How do I access TumbleBooks?
        • Follow this link to the TumbleBooks page. You will need an account to access this service.

Fines

  • Can I pay fines on my account while the library is closed?
    • Yes. Login to your PINES account and click on the “Charges” link. Follow the links to enter your payment information.

Holds

  • I received notification that I have holds available. How can I pick those up?
    • Curbside holds pickup is available Monday-Saturday from 10 a.m.-2 p.m.  Come to the library during those hours and call the number posted from the parking lot. A staff member will get your card number and check out your items, and then will put them on a table outside the library for you to pick up. Most of our libraries also offer curbside services 9 a.m. to 2 p.m. on Saturdays.
  • I don’t have a cell phone. How can I pick up my holds?
    • Call your library during the pickup hours, and a staff member will arrange a time for you to pick up your materials.

Internet Access

  • How can I use the Internet at the library?
    • One-hour computer sessions are available by appointment only at most of our libraries. To register, call your library to schedule an appointment. Additional information is available on our website at http://athenslibrary.org/services/internet-computer-access
    • Please be aware that when you come to the library to use the computer:
      • You must wear an unvented face mask.
      • Very limited computer assistance will be available from staff.
      • The collections are not available for browsing or checking-out at this time.

Library Card 

  • My library card is expired. How can I fix this?
    • Contact us using this form, use our chat service, or call us Mondays-Thursdays from 9 a.m. until 7 p.m., Fridays from 9 a.m. until 5 p.m., and Saturdays from 9 a.m. until 2 p.m. If you have your card number, please include that. If you cannot find your account number, include your full name, birthdate, address, and phone number. A staff member will update your account for you
  • Why did my library card expire?
    • Library cards expire every two years, no matter how much you use them, so we can ensure that we have your most current information.

Park and Museum Passes

  • Can I check out a park pass?
    • The libraries offer the following park passes to checkout:
      • Georgia State Parks and Historic Sites ParkPass
      • Chattahoochee Nature Center Family Pass
      • Go Fish Education Center
    • Please call your library to check the availability of each pass.
  • Can I check out the Zoo Atlanta DVD to get the zoo pass?
    • The Zoo Atlanta Library Pass is unavailable at until further notice. The Zoo and Georgia libraries are long-time friends, and had to make some hard decisions to keep the animals, staff, and you healthy during the COVID-19 crisis. Don't worry, the Library Pass will be back before you know it!

Passports

  • Can I apply for my passport at the library?
    • The library is accepting passport applications by appointment only. Please call the library at 706-613-3650 to set up an appointment.
    • The U.S. Department of State is experiencing a backlog in applications, and applicants will experience a significant delay before receiving their passport or the return of their documentation. Applicants are encouraged to check the Department of State's website prior to applying.
  • I submitted a passport application to the library before it closed. Is my application being processed?

PIN

What is my password to my PINES account?/I’ve forgotten my password.

  • The password is the last four digits of the phone number on your account
  • If that does not work, you can reset it on the PINES login screen, or email us using this form, contact us via the Chat service, or call us Mondays-Thursdays from 9 a.m. until 7 p.m., Fridays from 9 a.m. until 5 p.m, and Saturdays from 10 a.m. until 2 p.m.

Printing

  • I have a document I need printed. Can I come to the library to do this?
    • You can print by signing up for a one-hour computer session at most library locations, or use our document delivery service to pick up your document during curbside hours. Email the document to your branch library, and staff will have it ready for you to pick up the next day during curbside service. Please see our web page for details.

Re-opening date

  • When will the library be open to the public again?
    • We are being careful and have developed a phased re-entry strategy.  We want to be able to open as safely as possible for both our patrons and our staff.  We are monitoring the news and the Georgia Department of Public Health website regarding active cases of COVID-19 in our communities.
      • We are currently in phase 4, which includes limited Internet access and document delivery service.
      • Please see the Library Phased Re-entry Plan for additional information.

Returns

  • When can I return my checked out items?
    • Our book returns are open every day. You can return items anytime.
    • Return items in book drops only. For those returning items to the Baxter Street library, the book drops are located in the far side of the parking lot. The automated returns window is not available.
    • Before you return library materials, please keep the following in mind:
      • If there is illness in your home, please do not return any library items.
      • No fines are being accrued during this time.  We will alert the public before we reinstitute fines.
      • Please do not leave materials outside of the bookdrop.  If the book drop is closed, keep your items until you can safely return them inside the bookdrop.
      • Only return library borrowed materials.  We are not accepting donations.
      • Library materials will be quarantined in the library for 7 days before being checked in and taken off your record.
  • If I return my items to the Baxter Street library, can I put them in the automatic returns window near the front door so they’ll be checked in right away?
    • The returns window of the automatic materials handler is closed. Please return all items to the book drop at the far end of the parking lot. All items are quarantined for 3 days before they are checked in.
  • Will my materials collect fines while the library is closed?
    • No. You will not be charged any overdue fines for materials checked out while the library is closed.

Volunteering

  • Can I volunteer at the library?
    • To minimize the numbers of people in our buildings, the libraries are not able to use volunteers or court-ordered community service workers at this time.

Wifi

  • Can I still use the library’s wifi?
    • Yes.  The wifi is on 24 hours at all ARLS branches, and is accessible from the library parking lots.  The password for all libraries is “yourlibrary.” We encourage everyone using our wifi to keep physical distancing in mind.  Please stay in your car or at least 6 feet away from any other person.