Please visit your library branch's website for the latest hours and services. Call us or contact us at if you have any questions regarding library service during this time. For more information about the libraries' phased re-entry plans, please click here  

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Library Services and Tutorials

Library Services FAQs

Tutorials & How-tos

  • Curbside Services
    • Library Materials (Books, DVDs, etc.)
    • Printing
  • Digital Library Card
  • Internet/Computer Access*
  • Meeting Rooms*
  • One-on-One Services
    • Computer Training
    • Heritage Room Research
  • rbDigital Tutorial
  • Library Re-entry Phases
  • Visiting the Library*



  • What is the GALILEO password?
    • Please contact us using this form, contact us via the Chat service, or call us Monday - Friday from 9 a.m. until 5 p.m. to get the current GALILEO password. You may also access GALILEO through your PINES account.
    • For additional information on how to access GALILEO, please visit the GALILEO help page: GALILEO at Home
  • I read that Ancestry Library Edition was available from home. How do I do this?
    • Ancestry Library Edition is offering temporary remote access for library patrons. To use it, go to the library’s Online Library page here and click on the Ancestry icon. Enter the GALILEO password when prompted.
  • I read that the Library offers access to The New York Times. How do I do that?
    • To access The New York Times, go to
    • Click "Access from Outside the Library,"  and enter the GALILEO password.
    • The next screen is the redemption code from the NYT. Click on Redeem. You'll be taken to a page from the NYT, where you'll enter your login information or register for an account. The code is good for 24 hours.

Digital Access Card (Library Card)

  • I don’t have a library card. How can I access online materials?
    • You can sign up for a digital-only library card and take advantage of everything on our website, including our downloadable collection of digital eBooks, audiobooks and magazines.
    • Follow this link to the signup page. You must include your email address on the application. Digital access card application.
  • Can I use my digital access card for curbside service?
    • Yes. To do this, send a picture of your photo ID to This email address is being protected from spambots. You need JavaScript enabled to view it. along with your library card number, and your account will be updated. When you pick up items during curbside hours, your physical card will be given to you.
  • When the library reopens, can I check out other library materials with this account?
    • Yes. After the library re-opens, visit your home library location with a photo ID, and the staff will give you the physical card. You will then have full access to all library materials.


  • Is the library accepting book/DVD/magazine donations?
    • No, at this time we are not accepting any donations of any materials.


  • Does the library offer digital books? 
    • Yes. The library offers downloadable ebooks, audiobooks and magazines through RBdigital, as well as ebooks and audiobooks for kids through eReads Kids. And for a limited time, we are able to offer a selection from TumbleBooks.
  •  Can I return ebooks early?
    •  Yes! In fact, we encourage you to return items that you’ve finished so another patron can check them out. To return items, go to your Checked Out items screen and click the small X on the item you wish to return.
    • rbDigital
      • How can I access RBdigital?
        • Go to the RBDigital site and select Register. Fill out the information to create your account. It requires a library account, so if you don’t have one, please fill out the form to apply for a digital access card. Please note the RBDigital account is separate from your PINES account
      • I’m getting an error message when creating my RBdigital account. What can I do?
        • Your PINES account may be expired. Please contact the library using this form, use our chat service, or call Monday-Friday from 9 a.m. until 5 p.m. so that we can check your account.
      • Where can I find the app for rbDigital?
    • eRead Kids
      • How do I access eRead Kids?
        • Follow this link to the eRead kids page. To login in, enter your PINES card number and PINES account password.
      • Is there an app for eReads Kids?
      • I don’t know my password to log in to eRead Kids.
        • The login for eRead Kids is the same as your login to PINES. If you do not know your PINES password, try entering the last four digits of the phone number on your account. If that does not work, you can reset it on the PINES login screen, or email us using this form.
      • I’m getting an error message when creating my eRead Kids account. What can I do?
        • Your PINES account may be expired. Please contact the library using this form or contact us via the Chat service so that we can check your account.
    • TumbleBooks 
      • What is TumbleBooks?
      • How do I access TumbleBooks?
        • Follow this link to the TumbleBooks page. You do not need an account to access this service.


  • Can I pay fines on my account while the library is closed?
    • Yes. Login to your PINES account and click on the “Charges” link. Follow the links to enter your payment information.


  • I received notification that I have holds available. How can I pick those up?
    • Curbside holds pickup is available Monday-Friday from 10 a.m.-2 p.m.  Come to the library during those hours and call the number posted from the parking lot. A staff member will get your card number and check out your items, and then will put them on a table outside the library for you to pick up. Most of our libraries also offer curbside services 10 a.m. to 2 p.m. on Saturdays.
  • I don’t have a cell phone. How can I pick up my holds?
    • Call your library during the pickup hours, and a staff member will arrange a time for you to pick up your materials.

Library Card 

  • My library card is expired. How can I fix this?
    • Contact us using this form, use our chat service, or call us Monday-Friday from 9 a.m. until 5 p.m. If you have your card number, please include that. If you cannot find your account number, include your full name, birthdate, address, and phone number. A staff member will update your account for you
  • Why did my library card expire?
    • Library cards expire every two years, no matter how much you use them, so we can ensure that we have your most current information.

Park and Museum Passes

  • Can I check out a park pass?
    • The libraries offer the following park passes to checkout:
      • Georgia State Parks and Historic Sites ParkPass
      • Chattahoochee Nature Center Family Pass
      • Go Fish Education Center
    • Please call your library to check the availability of each pass.
  • Can I check out the Zoo Atlanta DVD to get the zoo pass?
    • The Zoo Atlanta Library Pass is unavailable at until further notice. The Zoo and Georgia libraries are long-time friends, and had to make some hard decisions to keep the animals, staff, and you healthy during the COVID-19 crisis. Don't worry, the Library Pass will be back before you know it!


  • I submitted a passport application to the library before it closed. Is my application being processed?
  • Can I apply for a passport at the library?
    • The Athens-Clarke County Library is currently not accepting passport applications.
  • Where can I apply for a passport?
    • The Department of State is issuing passports only for qualified life-or-death emergencies. Please visit their website for information. You may be able to make an appointment at a U.S. Postal facility using this link: Please note the U.S. Department of State website indicates it may be “several months” before passports are issued. Please check their website for the most up-to-date information.


  • What is my password to my PINES account?/I’ve forgotten my password.
    • The password is the last four digits of the phone number on your account
    • If that does not work, you can reset it on the PINES login screen, or email us using this form, contact us via the Chat service, or call us Monday - Friday from 9 a.m. until 5 p.m.


  • I have a document I need printed. Can I come to the library to do this?
    • Starting June 22, most of our branches will offer document delivery service during curbside pickup hours. Please see our webpage for full details

Re-opening date

  • When will the library be open to the public again?
    • We are being careful and have developed a phased re-entry strategy.  We want to be able to open as safely as possible for both our patrons and our staff.  We are monitoring the news and the Georgia Department of Public Health website regarding active cases of COVID-19 in our communities.
      • We are currently in phase 4 which is Curbside Services, virtual Summer Reading Program, and online tutorials.
      • The phased reentry plan is available on our website.
      • We've complied a website of COVID-19 resources here.


  • When can I return my checked out items?
    • Our book returns are open Monday through Friday from 10 a.m. to 4:30 p.m., and on Saturdays from 10 .m. until 2 p.m.
    • Return items in book drops only. For those returning items to the Baxter Street library, the book drops are located in the far side of the parking lot. The automated returns window is not available.
    • Before you return library materials, please keep the following in mind:
      • If there is illness in your home, please do not return any library items.
      • No fines are being accrued during this time.  We will alert the public before we reinstitute fines.
      • Please do not leave materials outside of the bookdrop.  If the book drop is closed, keep your items until you can safely return them inside the bookdrop.
      • Only return library borrowed materials.  We are not accepting donations.
      • Library materials will be quarantined in the library for ten (10) days before being checked in and taken off your record.
  • If I return my items to the Baxter Street library, can I put them in the automatic returns window near the front door so they’ll be checked in right away?
    • The returns window of the automatic materials handler is closed. Please return all items to the book drop at the far end of the parking lot. All items are quarantined for 10 days before they are checked in.
  • Will my materials collect fines while the library is closed?
    • No. You will not be charged any overdue fines for materials checked out while the library is closed.

Tax Assistance

  • Will the AARP volunteers be preparing taxes at the library?
    • The AARP Foundation, which provides the free tax assistance at the library, has shut down the in-person program due to the coronavirus pandemic.
    • AARP Foundation Tax-Aide is offering online options to assist taxpayers affected by the suspension of in-person services:


  • Can I still use the library’s wifi?
    • Yes.  The wifi is on 24 hours at all ARLS branches, and is accessible from the library parking lots.  The password for all libraries is “yourlibrary.” We encourage everyone using our wifi to keep physical distancing in mind.  Please stay in your car or at least 6 feet away from any other person.