Library Assistant: Technology Specialist (OW-04); Oconee County Libraries; Watkinsville, GA

Position

Library Assistant: Technology Specialist (OW-04); Oconee County Libraries; Watkinsville, GA

Status

Full-time; salaried; non-exempt; with benefits

Hours

40 hours per week; morning, afternoon, evening, and weekend hours are required

Salary

Up to $25,500.00 annually, DOQ

Application Deadline

March 18, 2019

Bilingual Skills (English-Spanish) are preferred.

Position Summary

Athens Regional Library System, Georgia Public Library of the Year 2017, is hiring a Library Assistant: Technology Specialist for the Oconee County Libraries. The System will hire an enthusiastic, innovative, and flexible individual who proactively searches for opportunities to deliver quality library services that engage the community and exceed expectations.

This position works as part of the library’s team to provide front-line library and computer services to patrons and is responsible for maintaining information technology operations in Oconee County’s libraries. The position requires mastering complex procedural and computer-related tasks and familiarity with basic tasks of local area and cloud-based network administration and security. The person in this position works to plan and present valuable technology training opportunities for library patrons and staff. This position acts as the Person in Charge of the library as needed and reports directly to the Oconee County Librarian.
Minimum Training and Experience
High school diploma or equivalent is required, with college degree or computer support specialist certification and/or training strongly preferred.  At least three years’ experience working in a computer-related field and at least one year’s experience working with the public is required, with library experience preferred. Or, an equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the position. Must possess (or be able to acquire) and maintain a valid Georgia driver’s license and clean driving record.

Essential Duties and Responsibilities
The following are normal, but not exclusive or all-inclusive, expectations for this job.  Other duties of a similar nature or level may be required as assigned and job assignments and work schedules may change in the future.

  • Provides outstanding direct customer service to library patrons, assisting with their library and information questions and activities, and technology needs.
  • Monitors and maintains all local technology operations and security associated with the library’s computer systems and network, according to established ARLS guidelines and protocols and under guidance of ARLS Computer Operations department.
  • Assists the ARLS computer team with installation and configuration of new equipment and software, troubleshooting, regular maintenance, upgrades, and repairs.
  • Subject to Librarian’s guidance and approval, designs, promotes, and presents a variety of introductory information technology classes and tutorials for the public and staff. May be required to provide such sessions at the library or in other locations within the region.
  • Researches and recommends short- and long-term information technology goals for the library, including equipment needs.
  • Keeps current with professional literature on information technology advances for general public and library applications. Participates in appropriate and approved professional conferences, webinars, and continuing education opportunities.
  • Maintains and submits required statistics, reports, and inventories.
  • Upholds all library policies, including the Patron Responsibilities and Conduct statement and computer acceptable use policies.
  • Monitors and responds to safety and security of library patrons and campus; reports situations according to outlined procedures.
  • Provides support in many areas of daily library operations, including: circulation of library materials; organizing and re-shelving materials; accepting fees and fines; routing holds, loans, and information; materials processing; basic facility maintenance; meeting room use; performing basic office duties including answering telephones.
  • Serves on varied Athens Regional Library System teams or committees.
  • Meets System expectation to participate in at least two approved off-site outreach programs each year.
  • Meets System expectation to complete at least 10 hours of approved work-related training activities during each year of employment.

Supervisory and Management Responsibilities

  • Serves as Person in Charge of the library as assigned, directing daily operations and being responsible for opening, closing, and security of the library.
  • Serves as mentor/trainer to library support staff.
  • May train and oversee library volunteers as assigned.

Knowledge, Skills, and Abilities

  • Skill in upholding the library’s core values; ability to provide external and internal service that is welcoming, committed to excellence, inclusive, and respectful and that supports the community and co-workers.
  • Knowledge of customer service principles and skill in providing efficient, positive, and professional service to patrons of all ages as well as to co-workers.
  • Thorough knowledge and understanding of all computer applications and programs supported by the library. Ability to assist patrons with computer applications and the library’s automated circulation system.
  • Extensive knowledge of personal computers and other electronic information devices and ability to troubleshoot and maintain a broad range of technology.
  • Ability to prepare training plans and materials and skill in training presentation and public speaking.
  • Knowledge of general library principles and philosophy and application of ARLS and PINES policies and procedures.
  • Knowledge of all normal and emergency library building procedures.
  • Knowledge of basic office principles and skill in performing office support, including ability to collect cash money and make correct change mentally.
  • Effective communication and interpersonal skills and ability to communicate successfully with patrons and staff; ability to answer questions and explain procedures and policies.
  • Organizational skills and the ability to plan and prioritize assignments and activities.
  • Ability to exercise good judgment and make independent and critical decisions using established practices and procedures.
  • Ability to maintain regular, predictable, and punctual attendance.  
  • Ability to walk, climb, stoop, reach, bend, kneel, and crawl in order to handle and manage storage and retrieval of library materials and equipment. Physical ability to regularly operate a variety of machinery and equipment including computer, telephone, materials handling systems, copiers, printers, and audio/visual equipment; must be able move or carry objects or materials and to lift and place materials above head; must be able to exert up to 20 to 50 pounds of force occasionally, and/or up to 10 to 25 pounds force frequently. Physical demand requirements are at levels of Medium Work.

Athens Regional Library System is an Equal Opportunity Employer. In compliance with Americans with Disabilities Act, the library may provide reasonable accommodation to qualified individuals with disabilities and encourages prospective employees to discuss potential necessary accommodations. The library is a drug-free workplace and requires a pre-employment drug test. Verification of identity and employment authorization through E-Verify will be required.

Submit completed online ARLS job application at www.athenslibrary.org, including resume and cover letter describing your qualifications for this position.

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