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Computer Assistant: Information Services (IS-11); Athens-Clarke County Library, Athens, GA

Position

Computer Assistant: Information Services (IS-11); Athens-Clarke County Library, Athens, GA

Status

Part-time; hourly; non-exempt

Hours

TEMPORARY: 17 hours per week for three months with the possibility to extend for another three months

Salary

$10.00/hr

Application Deadline

Open until filled

Bilingual in Spanish and English is preferred, but not required.

Purpose and Scope

Athens Regional Library System is committed to our Vision: Engaging Communities and Exceeding Expectations, which we achieve through the everyday practice of our organizational values. It is through our values we provide an atmosphere and work environment that is inclusive, supportive of our community, respectful, committed to excellence and welcoming. 

Athens Regional Library System is hiring a Computer Assistant to work with Information Services staff to provide front-line services to patrons who use Athens-Clarke County Library’s computers and library materials. The library will hire an enthusiastic, innovative, and flexible individual who proactively searches for opportunities to deliver quality library services that engage the community and exceed expectations. 

This position requires a positive customer service attitude, dependability, tact, knowledge of library policies and procedures, and the ability to work as part of a team. This position reports to the Assistant Director for Public Services.

Minimum Training and Experience

High school diploma or equivalent required; college degree or experience desirable. At least two years of customer service is required, with library-related experience preferred. Significant computer and Internet experience is essential. Or, a satisfactory combination of training and experience will be considered. 

Essential Duties and Responsibilities

The following are normal, but not exclusive or all-inclusive, expectations for this job.  Other duties of a similar nature or level may be required as assigned and job assignments, including schedule and night and weekend hours, may change in the future.

  • Provides outstanding direct customer service to library patrons, assisting with their computer needs and library questions and activities.
  • Assists library patrons with applications, CD/DVD burners, scanner and other peripherals and equipment.
  • Answers patrons' directional and basic reference questions and assists in locating specific titles in the library’s collection.
  • Assists with A/V setup for meeting rooms and events.  Must have ability to learn how to use and setup basic A/V equipment, including projectors, microphones, and laptops for presentations.
  • Upholds all library policies, including the Patron Responsibilities and Conduct statement.
  • Monitors and responds to safety and security of library patrons and campus; addresses and reports situations according to outlined procedures.
  • May occasionally provide computer application or equipment one-on-one tutorials for patrons.
  • Meets System expectation to participate in at least two approved off-site outreach programs each year.
  • Meets System expectation to complete at least 10 hours of approved work-related training activities during each year of employment.

 Knowledge, Skills, and Abilities

  • Skill in upholding the library’s core values; ability to provide external and internal service that is welcoming, committed to excellence, inclusive, and respectful and that supports the community and co-workers.
  • Knowledge of customer service principles and skill in providing efficient, positive, and professional customer service to patrons of all ages as well as to co-workers.
  • Knowledge of policies and procedures of the Athens-Clarke County Library.
  • Knowledge of Microsoft Word and other Office programs in a Windows environment.
  • Working knowledge of software applications on library computers, such as, but not limited to, resume maker, Adobe Standard, and Adobe Photoshop Illustrator.
  • Knowledge of the Internet, including how websites work as well as search techniques.
  • Knowledge of the use of various forms of storage media, including burning CDs and DVDs.
  • Knowledge of library technology services, including downloadable books and magazines, and ability to assist patrons in their use.
  • Ability to assist library patrons with Internet sites, software, e-mail, PINES catalog, and library databases.
  • Ability to handle a busy work environment; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Knowledge of all normal and emergency library building procedures.
  • Knowledge of basic office principles and skill in performing office and library resources support, including ability to collect cash money and make correct change mentally.
  • Ability to work independently within established guidelines, and as part of a team.
  • Ability to maintain regular, predictable and punctual attendance.
  • Ability to learn new technologies in a timely manner; must keep up-to-date on technology trends and developments.
  • Ability to communicate clearly and concisely, both orally and in writing, in English. 

Position Disclosure Statement


Athens Regional Library System is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the library may provide reasonable accommodation to qualified individuals with disabilities and encourages prospective employees to discuss potential necessary accommodations. The library is a drug-free workplace and may require drug testing according to established policy.  Hiring is contingent upon verification of identity; United States employment eligibility authorization through E-Verify will be required. Georgia is an open records state. Due to the volume of applications, applicants may not receive a reply from the library unless the applicant is selected for an interview. 

Submit completed online ARLS job application at www.athenslibrary.org, including a resume and cover letter describing your qualifications for this position