Library Specialist: Information Services (IS-06); Athens-Clarke County Library

Position Library Specialist: Information Services (IS-06); Athens-Clarke County Library, Athens, GA
Status Part-time; hourly; without benefits.
Hours Up to 15 hours per week; evenings & weekends required
Salary $11 - $13 per hour, depending on qualifications & experience
Application Deadline February 18, 2019

Bilingual Skills (English-Spanish) preferred but not required.

Position Summary

Athens Regional Library System has an opening at the Athens-Clarke County Library for an entry-level librarian to join the Information Services team. We seek an enthusiastic, innovative, and flexible individual who proactively searches for opportunities to deliver quality library services that engage the community and exceed expectations. This job requires excellent customer service skills, knowledge of print and online resources to assist library patrons with their information needs, and technical skills to assist patrons using computers. The person in this position will act as U.S. Passport Acceptance Agent. The right candidate will be energetic, creative, and tech-savvy with a passion for, and strong commitment to, outstanding public service. This position reports to the Assistant Director for Public Services.

Minimum Training & Experience

This position requires an MLS from an ALA-accredited university or current enrollment in an ALA-accredited MLS program with requisite knowledge, skills, and abilities for the position; or a bachelor's degree and two years' public library experience, or any combination of education, training, and experience that provides requisite knowledge, skills, and abilities for the position. Previous public library reference experience is strongly preferred.

Essential Duties and Responsibilities

The following are normal, but not exclusive or all-inclusive, expectations for this job. Other duties of a similar nature or level may be required as assigned, and job assignments and work schedule are subject to change in the future.

  • Provides reference and readers’ advisory services to library patrons in person, by telephone, or online.
  • Provides computer assistance to patrons.
  • Handles and executes applications for U.S. passports.
  • Upholds all library policies, including the Patron Responsibilities and Conduct statement; monitors and responds to safety and security of library patrons and campus; reports and responds to situations according to outlined procedures.
  • Participates in the planning and implementation of adult programs, book displays, readers’ guides, resource lists, and other finding aids.
  • Maintains specific materials collection areas by recommending weeding and purchase of materials in assigned sections.
  • Provides support in many areas of daily library operations, including: organizing and re-shelving materials; routing information; materials processing; basic facility maintenance; performing basic office duties.
  • Meets System expectation to participate in at least two approved off-site outreach programs each year.
  • Meets System expectation to complete at least 10 hours of approved work-related training activities during each year of employment.

Knowledge, Skills and Abilities

  • Skill in upholding the library’s core values; ability to provide external and internal service that is welcoming, committed to excellence, inclusive, and respectful and that supports the community and co-workers.
  • Knowledge of reference sources and readers’ advisory resources, both in print and online; ability to employ appropriate reference interview techniques to accurately determine and address users’ information needs.
  • Knowledge of customer service principles and skill in providing consistent professional level customer service to patrons of all ages and to co-workers.
  • Ability to handle a busy public service desk and to remain calm under demanding, stressful conditions; ability to successfully address conflicts and resolve problems.
  • Ability to exercise good judgment and make independent and critical decisions using established practices and procedures.
  • Knowledge of basic library principles and philosophy and of practices and application of ARLS policies, procedures, and activities.
  • Cultural competence and ability to provide inclusive, respectful, and trauma-informed services in a diverse environment.
  • Knowledge of PINES library catalog and of library subscription databases.
  • Ability to answer questions, explain procedures, and enforce policies.
  • Ability to keep up-to-date on library-related technology trends and developments, and to learn new technologies in a timely manner.
  • Ability to meet and maintain the requirements to become a U.S. Passport Agent (as stipulated by the U.S. Department of State), to learn U.S. passport execution procedures, and to clearly communicate policies and requirements to passport applicants.
  • Ability to use, understand, and assist patrons with computer applications.
  • Ability to work with people with tact, patience, and courtesy.
  • Organizational skills and the ability to prioritize assignments and activities.
  • Knowledge of all normal and emergency library building procedures.
  • Ability to maintain regular, predictable, and punctual attendance.
  • Ability to walk, climb, stoop, reach, bend, kneel, and crawl in order to handle and manage storage and retrieval of library materials and equipment. Physical ability to operate a variety of equipment including computer, telephone, copy machine, printers, and audio/visual equipment; must be able move or carry objects or materials and to lift and place materials above head; must be able to exert up to 20 to 50 pounds of force occasionally, and/or up to 10 to 25 pounds force frequently. Physical demand requirements are at levels of Medium Work.

Athens Regional Library System is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the library may provide reasonable accommodation to qualified individuals with disabilities and encourages prospective employees to discuss potential necessary accommodations. The library is a drug-free workplace and requires a pre-employment drug test. Verification of identity and employment authorization through E-Verify will be required.

Submit completed online ARLS job application, including a resume and cover letter describing your qualifications for this position.

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